Management Of Tacit Knowledge To Overcome Learning Barriers Between Professions.
The health care sector is under heavy pressure from lawmakers and stakeholders to reduce costs and raise the quality of services. And as such hospitals are obliged to introduce a quality management system. They need to become learning organisations in order to adapt to this new demand. This paper evaluates problems which arise from the professional segmentation and how hospital management tries to cope with it. Therefore the paper ties aspects of knowledge management, to sensemaking in the process of learning. Research will be framed by the system theory approach, which divides learning into two phases: triggering irritation and resultant modification of knowledge structures. Learning is coined by existing knowledge and sensemaking. The first serves as the reference structure, while the latter constitutes the process of relating the new information to the existing knowledge. Both aspects are affected by profession which is imposing specific interpretation and observation schemes on its members. As a result, this leads to asynchronous learning stages and different learning content throughout the organisation. This problem has to be tackled by knowledge management techniques and governance. A case study about quality management and daily working routines was conducted, by using structured narrative interviews. In addition cognitive maps were used to analyse the interpretation patterns in each profession. The coordinating role of quality management was evaluated subsequently. Interviews and maps revealed hidden semantic connections with group-typical knowledge and sensemaking schemes.
letzte Änderung: 07/31/2017 10:04:19 AM